We have been in the business of providing cleaning services for over 25 years. As a testament to our established market position, we ranked second among the general cleaning service providers in Singapore in terms of revenue and market share in 2019 according to the Frost & Sullivan Report.
Our portfolio of venues for which we have provided cleaning services comprises a sports stadium, medical centres, shopping malls, commercial and industrial buildings, schools, hotels, private condominiums and public access areas in town councils in Singapore. We believe that through our track record of servicing customers in both the public and private sectors in Singapore, we have established our market position as one of the leading cleaning service providers. According to the Frost & Sullivan Report, there is a projected increase in the number of public residential properties, private residential properties and executive condominiums in the coming years, and the market size by revenue of the general cleaning services sector is expected to reach approximately S$2,103.9 million in 2024 at a CAGR of approximately 6.7% from 2020 to 2024. This, combined with a rising preference for outsourcing general cleaning works to professional cleaning service providers, has driven the demand for the cleaning industry in Singapore. We believe that we have established a strong market position in Singapore which helps us to retain existing customers and attract new customers thereby leveraging on the expectant growth of the cleaning industry in Singapore.
Our operating subsidiary, Eng Leng, was incorporated in 1991 and has throughout the years serviced a variety of customers and premises in both the public and private sectors (which include, amongst others, public access areas in town councils and public residential premises, a sports stadium, schools, hotels and private condominiums). Through the servicing of various customers over the years, we have accumulated experience to understand different requirements and can provide a variety of services for different customers. Eng Leng has obtained and currently maintains the FM02 workhead for ''Housekeeping, Cleansing, Desilting and Conservancy'' services with an L6 grade which enables us to tender for contracts of an unlimited contract value, which we believe has placed us in a good position to undertake sizable contracts, particularly in the public sector. Our Group has taken on several notable contracts, including the provision of cleaning services for a biennial sporting event held across multiple sport venues in Singapore involving participants from various Southeast Asian countries. We believe that our experience and qualification as evidenced by the FM02 workhead enhances our competitiveness in Singapore.
According to the Frost & Sullivan Report, the environmental services industry is labour intensive and requires a large amount of labour. The environmental services industry faces challenges such as the shortage of local labour, which will impact the number of foreign workers that can be hired and high labour turnover rates and also affect the quality of work provided. We have, with over 25 years' experience in the environmental services industry, built up sizeable human resources which places us in a good position to undertake multiple contracts concurrently and with considerable flexibility. As at 2 June 2020, our Group has over 2,500 people in its employment. Aside from our sizeable workforce, our personnel are also well qualified and trained as a number of them possess certifications for different types of work, including work at height, and general environmental cleaning (which covers the cleaning of washroom, furniture and furnishings, vertical surfaces, glass and ceiling, waste collection and carpet cleaning). With our sizeable workforce, we are able to serve various customers across multiple districts in Singapore concurrently, without compromising on our service quality standards, which we strive to achieve by reducing the amount of work that is outsourced whilst maintaining our competitive pricing edge.
We have an experienced management team, led by Mr. Toh, our founder, chairman and executive Director, Mr. Hong Rui Sheng, our chief executive officer and executive Director, and Mr. Peh Poon Chew, our chief operating officer and executive Director. In particular, Mr. Toh and Mr. Peh have over 20 years of experience in the cleaning industry in Singapore. A majority of our executive Directors and senior management team have been employed by us for more than 10 years. We view their collective industry knowledge and extensive project management experience as valuable in establishing stable relationships with our customers as well as facilitating the submission of competitive tenders and believe that this has assisted us in securing numerous tenders over the years. We also believe that this has assisted us in our cost estimation for contracts during the tendering process which enables us to reduce situations of cost overrun.
We have established stable business relationships with our customers, some of whom are repeat customers. During the period comprising three financial years ended 31 December 2019, our business relationships with our top five customers averaged six years based on a period ranging between one and 13 years. We believe that our experienced management team, leading market position and quality management system are key factors in maintaining such long term business relationships with our customers. As a testament to the quality of our services, we have received complimentary testimony from some of our customers in respect of the services provided. We believe that we can leverage on our existing customer base to further develop new business opportunities, which includes the broadening of our services.
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