We are an established general cleaning service provider in the environmental services industry headquartered in Singapore with operations in both Singapore and Thailand. According to the Frost & Sullivan Report, the environmental services industry in Singapore comprises general cleaning services, landscaping services, waste management and others. As a testament to this, based on the Frost & Sullivan Report, we ranked second among the cleaning service providers in Singapore in terms of revenue and market share in 2019.
We primarily provide general cleaning works for a variety of public and private venues including a sports stadium, medical centres, shopping malls, commercial and industrial buildings, schools, hotels, private condominiums as well as public access areas in town councils in Singapore.
Our operations are not limited to Singapore. We also provide general cleaning works for private customers at private residences, an office, a hotel and industrial buildings in Thailand.
We have more than 25 years of experience in the environmental services industry and we have the capability to tender for service contracts of an unlimited value under our L6-graded FM02 workhead for ‘‘Housekeeping, Cleansing, Desilting and Conservancy’’ services currently held by Eng Leng. We employed over 2,500 employees and have 304 ongoing service contracts which, given the labour-intensive nature of our industry, is a testament to our ability to handle multiple contracts spread across different districts and venues in Singapore concurrently.
Our top five customers during the period comprising three financial years ended 31 December 2019 include various private corporations, Singapore Government agencies, and town councils (including the management agents appointed by them). We believe that our business model, which strives to be customer-oriented and is focused on establishing long-term business relationships with our customers through the provision of high quality and consistent services has contributed to our track record and market position as an established cleaning service provider. This is evidenced by the fact that our business relationships with our top five customers was on average six years.
Our operating subsidiaries in Singapore, Eng Leng and Titan, were incorporated in 1991 and 2006, respectively, and with this legacy, we pride ourselves on our long-standing track record and as one of the established cleaning service providers in Singapore. To achieve and maintain our quality of services, we have implemented, amongst others, a quality management system accredited by our ISO 9001:2015 certification for the provision of cleaning and housekeeping services. Our operating subsidiaries in Singapore have been recognised through a Clean Mark Silver award from the NEA which recognises cleaning businesses that deliver high cleaning standards through the training of workers, use of equipment to improve work processes, and fair employment practices.
Our track record is further evidenced by our L6-graded FM02 workhead for ‘‘Housekeeping, Cleansing, Desilting and Conservancy’’ services held by Eng Leng, which allows us to tender for public sector contracts of an unlimited value in Singapore. Eng Leng was one of the 27 registered contractors who has attained an L6 grade for the FM02 workhead among 401 other contractors registered with the FM02 workhead.
We strive to pay attention to the smallest details and seek to understand our customers' needs, putting our customers as priority in every aspect of our operations.
|Relevant authority / organisation||Recipient||Relevant list / category / Supply head||Qualification / Licence / Grading|
|BCA||Eng Leng||FM02 - Housekeeping, Cleansing, Desilting and Conservancy||L6|
|BCA||Titan||FM02 - Housekeeping, Cleansing, Desilting and Conservancy||L5|
|NEA||Eng Leng||Cleaning Business Licence||N.A.|
|NEA||Titan||Cleaning Business Licence||N.A.|
|NEA||Titan||General Waste Collector's Licence||Class A|
|NEA||Eng Leng||General Waste Collector's Licence||Class A, B|
|GRS/GeBiz||Titan||EPU/SER/46 - Service (Cleaning)||S9|
|GRS/GeBiz||Eng Leng||EPU/SER/46 - Service (Cleaning)||S10|
BCA - the Building and Construction Authority of Singapore
NEA - the National Environment Agency
GRS - the Government Supplier Registration
GeBiz - Singapore Government's one-stop e-procurement portal
|Relevant authority organisation||Recipient||Relevant list/ category||Qualification/ Licence/ Grading|
|National Environment Agency||Eng Leng||Clean Mark Accreditation Scheme||Silver|
|Workplace Safety and Health Council||Eng Leng||bizSAFE||Level Star|
|EQA IMS Certification||Eng Leng||Quality management system for the provision of cleaning and housekeeping activities||ISO 9001:2015|
|EQA IMS Certification||Eng Leng||Environmental management system for the provision of cleaning and housekeeping activities||ISO 14001:2015|
|EQA IMS Certification||Eng Leng||Occupational health and safety management system for the provision of cleaning and housekeeping activities||ISO 45001:2018|
|National Environment Agency||Titan||Clean Mark Accreditation Scheme||Silver|
|Workplace Safety and Health Council||Titan||bizSAFE||Level Star|
|EQA IMS Certification||Titan||Quality management system for the provision of cleaning and housekeeping activities||ISO 9001:2015|
|EQA IMS Certification||Titan||Environmental management system for the provision of cleaning and housekeeping activities||ISO 14001:2015|
|EQA IMS Certification||Titan||Occupational health and safety management system for the provision of cleaning and housekeeping activities||ISO 45001:2018|
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